Frequently Asked Questions

This depends on the structure, your goals, and the health of your current website. If your website has a solid foundation, we can go directly into adding content and optimization.

We’ll send you a project checklist! Typically, we’ll need your logo, brand assets, content (or at least a draft), domain access, and any existing site credentials. Don’t worry—we’ll guide you through each step.

Absolutely. We offer copywriting, content strategy, and branding as add-ons. Just let us know what you need!

If your site is over 2 years old, loading slowly, hard to update, or ranking poorly despite good content, it likely needs a cleanup. A technical audit can confirm this.

Over time, websites accumulate clutter—unused plugins, duplicate content, broken links, outdated code—that can slow performance, confuse users, and damage your search visibility. Cleaning things up improves speed, security, SEO, and usability.

Pricing varies based on features, size, and customization level. Basic brochure sites typically start around $3,000, while more complex builds (e-commerce, custom integrations) are quoted based on scope.

Timelines vary based on the size and complexity of your site. Most standard websites take 6–10 weeks from kickoff to launch, assuming timely feedback and content delivery.

That depends on your goals and budget. We offer custom designs and template-based builds (which we can customize to reflect your brand). Either way, your site will be unique and purpose-driven.

We can build on any platform of your choosing. We typically use WordPress and WooCommerce; however, some clients like Squarespace, Wix, and Shopify. We’ll recommend the best-fit platform based on your business goals, team comfort level, and growth plans.

Yes! If you want to. We design with user-friendliness in mind. If you choose, you’ll receive basic training and documentation to update text, images, and blog posts on your own.

Yes—we offer care plans for ongoing support, updates, and troubleshooting. You can also reach out anytime for hourly support or future upgrades.

Email marketing refers to sending targeted messages (like newsletters or promotions) to a list. Email automation uses triggers and workflows to send messages automatically based on subscriber behavior—like welcome emails, abandoned cart reminders, or re-engagement campaigns.

Absolutely. We design, build, and launch automated workflows—everything from welcome sequences and drip campaigns to post-purchase follow-ups and re-engagement flows.

Yes! We offer full-service support, including copywriting, design, layout, and coding. Every email is tailored to your brand voice and goals, whether promotional, educational, or transactional.

It depends on your audience and goals, but a consistent cadence (weekly, biweekly, or monthly) works best. We’ll help you find the sweet spot to stay top-of-mind without overwhelming your subscribers.

We focus on ethical list-building practices like opt-in forms, lead magnets, and gated content. We also clean your list regularly to remove inactive subscribers and protect your sender reputation.

We work with various platforms, including Salesforce Marketing Cloud, MailChimp, HubSpot, ActiveCampaign, and Constant Contact. We’ll help you choose the best-fit solution or optimize what you’re already using.

We use data like name, location, purchase history, and behavior (opens, clicks, site activity) to personalize subject lines, content, and timing—making messages feel more relevant and improving engagement.

Yes—we specialize in CRM and platform integration to sync customer data and trigger real-time automations. That includes platforms like Salesforce, Shopify, Magento, HubSpot, and more.

We’ll audit your current email setup, workflows, and content to identify what’s working and where improvements can be made—then help you rebuild or optimize for better results.

We manage all major platforms, including Facebook, Instagram, LinkedIn, X (formerly Twitter), TikTok, Pinterest, and YouTube. We help you choose the right mix based on your target audience and goals.

We build custom posting schedules based on your goals and budget—typically, 3–5 posts per week per platform are recommended. We can scale up or down as needed and as data is analyzed.

Yes—we manage paid social campaigns, including strategy, creative, targeting, and optimization. This includes boosted posts, lead generation ads, retargeting, and performance reporting.

Results depend on your goals—growing followers, increasing engagement, or driving leads/sales. We track key metrics like reach, impressions, engagement rate, website traffic, and conversions, and adjust strategy accordingly.

We deliver monthly performance reports with insights into what’s working and what we’ll tweak next. We track KPIs aligned with your goals—awareness, engagement, or conversions.

Yes! We offer full content creation, including writing captions, designing graphics, editing videos, and sourcing hashtags. Everything is customized to match your brand voice and aesthetic. We also offer templates and procedures for your own team to carry out the postings.

Absolutely. We provide a content calendar in advance for your review and approval. You’ll always have the opportunity to give feedback before anything is published.

We can! Community management is available as an add-on service. We monitor your accounts for comments, DMs, and mentions—and respond on your behalf or alert you when needed.

Yes, but we focus on organic, engaged growth—not bots or fake accounts. We use content strategy, engagement tactics, and targeted promotions to build a real, loyal following over time.

We offer strategy-only consulting as well. If you have an in-house team or VA handling posting, we can guide your content planning, audience targeting, tone, and campaign structure for better results.